Frequently Asked Questions
We believe clarity brings comfort — so here are the questions we’re asked most often, answered with care.
Booking
You can explore all our group tour packages on the Group Tours page. Once you select your preferred tour, you can book by contacting us via WhatsApp, phone call, or filling out the contact form. Our team will guide you through the booking process and confirm your seat after receiving the advance payment.
Simply fill out our custom tour form on the Craft Your Tour page. Share your requirements (destination, number of days, hotel preference, group size, etc.), and our team will get back to you with the best possible plan and quote.
Yes, we offer fully customizable tours based on your preferences. You can choose your destination, duration, accommodation type, activities, and budget.
What is included
Our packages generally include transport, accommodation (for multi-day tours), meals (as mentioned), fuel, tolls, and a tour guide. Exact inclusions vary by package and are shared in each tour detail.
Yes, personal expenses such as snacks, drinks, entry tickets, jeep charges (in some areas), and optional activities are not included unless mentioned.
Changes & cancellations
Advance payments are non-refundable. However, your amount can be adjusted for a future trip within the same calendar year.
Within 48 hours — 100% charge applies. 3 days or more before departure — 50% charge applies. 7 days or more before departure — 30% charge applies. No refund is given if a participant exits the trip at any stage for any reason.
Travelling with children
Below 3 years: free of charge (lap seating or folding seat only). 4 to 8 years: 50% of the adult fare (folding seat). Above 8 years: full adult charges apply with a regular seat. Seating arrangements are subject to availability and the selected transport.